Shipping policy

At Lilith + Ghost, we thoughtfully curate products from independent brands and makers across the United States. Many of the products in our shop are fulfilled and shipped directly by our brand partners.

Because products may ship from different fulfillment locations, processing times, carriers, shipping methods, and delivery dates can vary by item.

Here’s what to expect.

Order Processing

Orders are sent to the appropriate fulfillment partner after your purchase is confirmed.

Processing times vary by brand, product, and fulfillment location. Most orders begin processing within a few business days, excluding weekends and holidays, but some items may require additional time before shipment.

Once an item ships, you’ll receive a shipping confirmation email with tracking information when available.

Please note that processing time is separate from carrier transit time.

Shipping Rates

Available shipping options and any applicable shipping charges are calculated at checkout based on the products in your order and their fulfillment locations.

Because our products are fulfilled by multiple independent brands, shipping rates may vary between items.

All applicable shipping charges will be displayed before you complete your purchase.

Orders With Multiple Items or Brands

Lilith + Ghost is a curated, multi-brand shop, and products within the same order may be fulfilled by different brand partners.

As a result:

Your order may arrive in multiple packages
Packages may arrive on different days
Different carriers may be used
You may receive multiple tracking numbers
Processing and transit times may vary between items

If only part of your order arrives first, there’s no need to worry. The remaining items may simply be shipping separately from another fulfillment location.

Tracking Your Order

When tracking information is provided by the fulfillment partner, you’ll receive it by email after your item ships.

For orders containing products from multiple brands, you may receive separate shipping confirmation emails and tracking numbers for each shipment.

Carrier tracking can sometimes take a little time to update after a shipping confirmation is issued.

Delivery Estimates

Any delivery dates shown at checkout, in shipping confirmations, or through carrier tracking are estimates and are not guaranteed.

Once a shipment has been transferred to the carrier, weather, holidays, carrier disruptions, regional delays, and other circumstances outside the control of Lilith + Ghost or our fulfillment partners may affect delivery timing.

If something doesn’t look right with your shipment, please contact us and we’ll help you review it.

Incorrect Shipping Addresses

Please carefully review your shipping address before submitting your order.

If you notice an error after placing your order, contact us as soon as possible at hello@lilithandghost.com.

Because many orders are transmitted directly to our fulfillment partners, there may be a limited window in which an address can be changed. Once an order has entered fulfillment or shipped, we cannot guarantee that the shipping address can be updated or the package redirected.

Lilith + Ghost is not responsible for packages delivered to an incorrect address provided by the customer at checkout.

Lost, Delayed, or Missing Packages

If your tracking information shows an unusual delay, your shipment appears to be lost, or your order is marked as delivered but you cannot locate it, please contact us at hello@lilithandghost.com.

We’ll review the available tracking and fulfillment information and help determine the appropriate next steps with the applicable brand or carrier.

For packages marked as delivered, we recommend first checking around the delivery location, with household members or neighbors, and with the carrier. In some cases, packages may be scanned as delivered shortly before they actually arrive.

Damaged Orders

If an item arrives damaged, please contact us as soon as possible at hello@lilithandghost.com.

Please include your order number, photos of the damaged item, and photos of the packaging. This information helps us work with the appropriate fulfillment partner to evaluate the issue and determine the best resolution.

Please retain the item and its original packaging while your claim is being reviewed.

U.S. Shipping

Lilith + Ghost currently ships within the United States only.

We do not currently offer international shipping. As we grow, we hope to expand where the pack can go.

Returns

Need to send something back?

Eligible items may be returned within 30 days of delivery, subject to the requirements of our Returns & Refunds Policy.

Because products are supplied by multiple brand partners, return destinations may vary by item. Please follow the return instructions provided by Lilith + Ghost rather than sending an item back to the address shown on its original shipping label.